Answers to the questions players ask most about logging in, connecting a TON wallet, Coins, withdrawals, and how TokenXGames handles fair-play disputes. For the complete platform rules, see the Rules page.
TokenXGames is a Telegram Mini App — you sign in with your Telegram account from inside Telegram, or by OTP where that option is offered. There's no separate password to create or remember; your Telegram identity (or verified phone number, for OTP sign-in) is what TokenXGames uses to recognize you and keep your account, Coin balance, and match history tied to the right person across sessions. Once you're logged in, you can link a TON wallet to play with real balances, enter tournaments, and request withdrawals. If you ever switch devices or reinstall Telegram, signing back in with the same Telegram account restores your existing TokenXGames account rather than creating a new one.
From your wallet section, choose Connect Wallet and follow the prompts to link a TON-compatible wallet. TokenXGames supports TON for applicable wallet transactions, and you're responsible for using a compatible wallet and entering correct transaction details — TokenXGames is not responsible for assets sent through an unsupported network or to an incorrect address. Once connected, your wallet address is what deposits and withdrawals are sent to and from, so double-check it matches the wallet you actually control before confirming the connection. You can typically disconnect and reconnect a different wallet later from the same wallet section if you need to change which one is linked to your account.
Coins are the in-platform currency used to enter matches and access features across TokenXGames. You can obtain Coins through TON conversion, game winnings, rewards, bonuses, referral programs, and promotional campaigns. Different Coin balances may carry different withdrawal eligibility, so check your available and eligible balance before converting or withdrawing — Coins earned as a bonus, for example, may follow different eligibility rules than Coins converted directly from TON. Your wallet section shows your current Coin balance alongside your connected TON wallet, so you can see at a glance what's available to stake in a match versus what's eligible to withdraw back out as TON.
Yes. A 10% transaction/processing fee applies to withdrawals, and withdrawals are processed in TON. You need sufficient eligible balance before submitting a request, and requests may be held for security or fraud checks — this is standard practice to protect both the platform and legitimate players from fraudulent withdrawal attempts. The 10% fee is deducted from the withdrawal amount itself, not charged separately, so the amount that arrives in your wallet already reflects the fee. See the full withdrawal terms, including how holds and fraud checks work, on the Rules page's Withdrawals and Fee Schedule sections for the complete process.
Blockchain transactions may require network confirmation before they're reflected in your TokenXGames balance. This is normal for TON transactions and isn't unique to TokenXGames — confirmation times depend on network conditions rather than anything TokenXGames controls directly, and can vary from a few seconds to noticeably longer during periods of high network activity. Withdrawal requests can additionally be held for security or fraud checks on TokenXGames' side, which is a separate delay from network confirmation itself. If a transaction still hasn't appeared after a reasonable delay, contact Support with your transaction details — including the transaction hash if you have it — so it can be traced.
TokenXGames is not responsible for losses caused by sending assets through an unsupported network or to an incorrect address. Always double-check the network and address before confirming a transfer, and only use a wallet that's compatible with TON transactions on the platform — sending assets on a different blockchain network to a TON address, or mistyping even a single character of an address, can result in funds that can't be recovered. Because this kind of error generally can't be reversed once a blockchain transaction confirms, it's worth confirming the network and full address carefully every time, not just on your first deposit or withdrawal.
Contact TokenXGames Support and explain what you believe went wrong. You may be asked for the Match ID, your username, the game name, the approximate match time, a screenshot or screen recording, and any relevant transaction information — the more specific the details you provide upfront, the faster Support can locate the exact match record. Support reviews server logs and game records before deciding, and verified server records are the primary source used to resolve game-result disputes, rather than either player's recollection of what happened. See the Rules page's Game Result Disputes section for the full dispute process and what outcomes are possible once a review is complete.
The most useful evidence is a screenshot or screen recording taken at the time of the match, plus the Match ID and approximate time — these let Support locate the exact server record fast, rather than having to search broadly across match history. Verified server records take priority over recollection, so the server log is what ultimately decides the outcome, not a description of what happened after the fact. If you suspect a bug or exploit was involved rather than a simple disagreement over the result, mention that specifically — bug-related disputes are handled under the Bugs & Exploits policy on the Rules page, which can lead to reversed Coins in addition to the match outcome being reviewed.
Yes. Rollix, Timewar, Ticton, and Ludo all offer a free Play Bot mode that doesn't consume Coins, separate from Coin-staked matches against real opponents. It's there so you can practice a game's mechanics and, where offered, try different bot difficulty levels before playing for real stakes — for example, Rollix and Ticton offer Starter and Tactical bot difficulty, while Ludo offers Easy, Medium, and Hard. Practicing against a bot uses the same rules, timers, and match structure as a real match, so the experience carries over directly once you move to an Online or Play With Friends match with Coins on the line.
Several TokenXGames games let you create a private room and share a Room ID or invitation with a friend. The match begins once the required players have joined and confirmed, and the room creator typically sets the Coin stake before the match starts. Private matches still follow the same fair-play rules as public matches — match fixing or deliberately moving Coins through private games is not allowed, and suspicious patterns across private rooms are reviewed the same way suspicious public matches are. Some games, like Ludo, also support larger private rooms with multiple friends at once rather than just a single 1v1 opponent.
You're expected to keep a stable connection during a match. If a player intentionally leaves, closes the game, or doesn't reconnect within the allowed window, that player may be treated as having forfeited — this protects the other player from being stuck in a match that can never resolve. Genuine platform-side technical issues are reviewed separately and may be eligible for a restore or refund, since those aren't the disconnecting player's fault. If you're the one who loses connection, reconnecting as quickly as possible (rather than closing the app) gives you the best chance of resuming the match instead of being counted as having forfeited it.
If a verified TokenXGames server issue affects an active match, the match may be cancelled, reviewed, replayed, or refunded depending on the situation — the specific outcome depends on how far the match had progressed and what the server logs show happened. Normal connectivity problems coming from your own device or network aren't treated the same way and may not qualify for a refund — only confirmed platform-side issues do, since those are within TokenXGames' control in a way a player's own internet connection isn't. If you experience an issue mid-match, contacting Support with the approximate time and what you observed helps distinguish a platform issue from a local connectivity problem.
Yes, if they were obtained through abuse. Each promotion has its own eligibility conditions, and creating multiple accounts, fake referrals, automated activity, or other methods designed to repeatedly claim a promotion is prohibited. Rewards obtained through abuse or fraudulent activity may be cancelled, and this applies to referral rewards as well — a reward that was already spent or converted to Coins used in matches can still be reversed if it's later found to have come from abuse. This isn't limited to large-scale abuse either; even a single duplicate account created specifically to claim a one-time bonus twice falls under the same policy.
You can invite friends through the TokenXGames referral system, and rewards are provided only for valid users completing qualifying activity, rather than simply for the invitation itself. Self-referrals, fake or duplicate accounts, automated registrations, manipulated deposits or withdrawals, and referral farming are all prohibited — referral rewards generated through fraud or abuse may be removed even after they've been credited. Qualifying activity generally means the invited friend genuinely signs up, connects a wallet, and plays real matches, not just opening the app once — this is what distinguishes a legitimate referral from an attempt to farm the reward without bringing in an actual new player.
Report it to TokenXGames Support instead of using it to your advantage. Any Coins, rewards, or winnings generated through an exploited bug may be reversed, and repeated or intentional exploitation can lead to temporary or permanent account restrictions, even if the bug itself wasn't something you created. Reporting bugs responsibly keeps matches fair for everyone, since an unreported exploit that spreads through word of mouth can affect far more matches than the one where it was first discovered. Include what you were doing when the bug occurred and, if possible, a screenshot or screen recording — the same kind of detail that speeds up a match-result dispute also speeds up a bug fix.
Use the Contact Support option available from the footer or support drawer inside the app, or email info@tokenxgames.com directly. Have your Match ID, username, and a screenshot ready if your question relates to a specific match — it speeds up how quickly Support can look into it, since these are the same details Support needs for match-result disputes and bug reports. For general account or wallet questions rather than a specific match, your Telegram username and a description of the issue are usually enough to get started. Support reviews requests in the order they're received, so including complete details in your first message is generally faster than a brief message followed by a longer back-and-forth.